Instead of entering mail server settings into EQ to email directly, you can instead link EQ to use your email software such as Microsoft Outlook or Mozilla Thunderbird. This requires Microsoft Outlook is installed on the same PC as EQ.
An advantage to using the Outlook link is that EQ will store a copy of your sent email as well as it being in your Outlook “sent” folder and users will see the Outlook Compose Mail window, so they can add their Outlook signatures before sending for example.
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Note that Outlook must be installed as the 32 bit version.
Windows 11 users In July 2024, Microsoft delivered Windows Update KB5040442 that introduced an error with applications, like EQ, using MAPI to send email. In August 2024, Windows Update KB5041585 was released which fixed the previous MAPI problems. This update is needed to continue using EQ's MAPI email sending ability. |
You need to be logged into EQ as a user who has permission to enter the system configuration menu
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Click: System Config (main toolbar) > System > Email
- Select the tick box Send via Outlook (MAPI):
No other email settings are required here because your email software has these configured.
- Optionally tick Email Purchase Orders, if you wish to also use email with supplier purchase orders.
- Click Update to save and close the settings.
- Close EQ completely and re-open it so that your changes take effect.
When using the option with Outlook you may be prompted to click Continue as Outlook warns you that an external program (EQ in this case) is attempting to send email. You must allow this. If you experience any other error messages sending with Outlook remove the tick box and try sending an email message from EQ without using Outlook.
Should you wish for different users to have different email settings (i.e. some send directly and some send via Outlook) you can specify the same tick box next to each user:
- Click the arrow by System Config > select Users
- Click the name of a user you want to setup, so that it becomes highlighted
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Click the Additional Info button on the right-hand side
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Click the Email/Text tab at the top
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Tick the boxes:
Use These User Settings
Via Outlook (MAPI)
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Click
Update to save and close the window.
- Close EQ completely and re-open it so that your changes take effect.
When you send an email you will follow the email sending within EQ and when pressing Send, an Outlook or Windows Mail message will then open, with your email ready to send.
Click Send to finally send your message.