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Customers who use EQ or EQ Flex with Microsoft email addresses via Microsoft 365 or those addresses ending with @outlook, @hotmail or @live need to upgrade, in order to keep sending email via EQ. |
From 16th September 2024 Microsoft will prevent any apps, like EQ, that use your email address and password to send email (SMTP authentication).
To keep your account secure Microsoft will require you to use modern authentication methods.
What do I need to do?
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The latest versions of EQ are compatible with the modern authentication methods (OAuth 2.0). You need to upgrade to the latest versions of EQ to continue send e-mail using your Microsoft email accounts. |
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Please contact support for the latest versions, if you do not have them already. You need: |
Email Setup in EQ
Instructions on how to configure your email settings in EQ are available in this article: System Config: Email Setup
Further Information
You can refer to the full details in this Microsoft article: Modern Authentication Methods now needed to continue syncing Outlook email in non-Microsoft email apps.
Business users using Exchange Online
Customers who use Microsoft e-mail with business accounts using Exchange Online are not immediately affected by this 16th September 2024 date.
However Microsoft is working to end support for old SMTP authentication completely by September 2025 for Exchange Online too. Therefore it is recommended for you to upgrade when you can, so you will be prepared for upcoming changes.
IT administrators can read more detail in the Microsoft article Deprecation of Basic authentication in Exchange Online