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Upgrading EQ from a download link

Daniel
  • Updated

These instructions explain how to install an EQ upgrade using a download link in the most popular web browsers. You could be downloading using a link that has been sent to you by email or from a support article.

Click the instructions for the browser you are using or go straight to run the upgrade below.

Run the Upgrade

Follow these steps once you have downloaded your upgrade file.

Ensure EQ is closed down on all PCs and that you are logged on to the PC with administrative
privileges.

  1. Locate the downloaded file from earlier (likely in your Downloads folder). It will be named EQUPGRADE11_xx_xx_xx.exe (where xx is the date of the upgrade)

    mceclip0.png

  2. Double-click the file to run it.
    You may need to click More info, then Run anyway to proceed past the security message:

    mceclip1.png

  3. Click Next to begin the installation and follow the on screen instructions.

  4. During loading of the progress bar click Yes to All to replace existing files:

    mceclip0.png

  5. Click Finish when prompted.

Open EQ

  1. Open EQ on this PC and wait for the backup and upgrade progress bars to finish.
  2. Click OK to complete the installation.
  3. You will be returned to the password screen to login as normal.

If you are running  with EQ shared data on a network, your other EQ users can open EQ and they will be prompted with an automatic upgrade icon.

 

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